Your neighborhood
sharing
community.

Why buy when you can borrow from people you trust? Share what you have, request what you need, and earn money from things sitting in your garage.

9:41●●●

BorrowHood

📍 Upton, MA · 14 items nearby

Items
Wanted
All
Walking
Driving
🔧
DeWalt Drill
Matt K. · 0.2 mi
$5/day
🚲
Kids Bike
Sarah L. · 0.4 mi
Free
📢 WANTED Needed by Mar 10
🪚
Need a Tile Saw
Dave R. · 2h ago · My Neighborhood

Four slides to get you started.

BorrowHood walks you through setup in a quick intro — from building your trust circle to making your first request.

Slide 01
🏹

Welcome to BorrowHood

Your neighborhood sharing community. Why buy when you can borrow from people you trust?

Slide 02
🤝

Build Your Trust Circle

Start with close friends, expand to your neighborhood, and connect with your whole town.

Slide 03
🔧

Share & Request Anything

List items you're happy to lend, or post a Wanted request. Your neighbors might have it.

Slide 04
🛡️

Borrow with Confidence

Every rental is protected with secure payments, deposit holds, and built-in dispute resolution.

Everything your neighborhood has to offer.

Browse available items by category or distance, or flip to the Wanted tab to see what neighbors are looking for.

BorrowHood Feed

Items and requests from your circles

All
Items
Wanted
My Friends
My Neighborhood
My Town
🏕️
Camping Tent (4-person)Tom R. · Like New · 0.8 mi
$15/day
🎾
Tennis Rackets (pair)Amy K. · Good · 0.3 mi
Free
📢 WANTEDNeeded by Apr 5
🎸
Guitar amp for weekend gigLisa M. · 1h ago · My Neighborhood

Browse by category

From hammers to kayaks — if it's in your community, you'll find it here.

🔨
Tools & Hardware
🍳
Kitchen & Cooking
🌿
Garden & Outdoor
🏈
Sports & Rec
💻
Electronics & Tech
🎁
Party & Events
🧸
Kids & Baby
🔥
Camping & Travel
Cleaning
···
Other

Three circles. One community.

You control who sees your listings. Start with close friends, then expand as your trust grows.

🤝

Close Friends

Invite-only

People you know and trust. No verification required — just a personal invite from you.

  • Free borrowing, no fees
  • No payment hold required
  • Direct messaging priority
  • Full access to each other's listings
🏘️

Neighborhood

Verified neighbors

Verified neighbors in your immediate area. Join a local neighborhood or create your own.

  • Access to neighborhood feed
  • Stripe payment holds on rentals
  • Mutual ratings & reviews
  • Neighborhood library & directory
Most open
🏛️

Town

ID-verified via Stripe Identity

The broadest tier. Government ID verification via Stripe unlocks the full marketplace.

  • Borrow from anyone in your town
  • Charge rental fees for your items
  • Identity verified badge on profile
  • Browse & window-shop before verifying

Every rental is protected,
end to end.

Stripe handles the money. BorrowHood handles the rest.

🔍

Find it

Browse Items or Wanted posts. Filter by category, condition, or distance.

📬

Request it

Pick your dates, send a note to the owner. They're notified instantly.

💳

Authorize payment

Stripe places an authorization hold: rental + 3% service fee + security deposit.

🤝

Pick up & confirm

Meet the lender, both parties confirm pickup in-app. Payment is captured.

Return & rate

Confirm return in-app. Your deposit is released. Leave a review.

💡

Good to know: The authorization hold includes your security deposit. If the item is returned in good condition, the full deposit is released back to you automatically.

📸

List your item

Add photos, set a daily price or list for free. Choose your visibility level.

🔔

Review requests

Approve or decline borrow requests. See the requester's profile and ratings.

🤝

Hand it off

Meet your borrower and confirm handoff in-app. Stripe captures payment.

Rental period

You'll be notified as the return date approaches. Late fees apply if overdue.

💰

Confirm & get paid

Confirm return. Your payout (rental fee minus 3% platform fee) hits Stripe.

🔒

Your item is protected: If there's damage at return, tap "Report a Problem" before confirming return to open a damage claim — up to the full deposit amount.

Transparent pricing, powered by Stripe.

At checkout, Stripe places an authorization hold — not an immediate charge. This covers the rental, a 3% service fee, and a refundable security deposit. Payment is captured when the lender approves.

Lenders also contribute a 3% platform fee, deducted from their payout. Apple Pay and Google Pay supported at checkout.

⚠️

If declined or cancelled: The authorization hold is released immediately. No charge is made to the borrower.

Rental Checkout

Power Drill — 3 days

Rental (3 days)$15.00
Service Fee (3%)$0.45
Security Deposit$20.00
Authorization Hold$35.45
🛡️ Payment captured when lender approves
⏰ Late fee applies after return date
💳 Apple Pay & Google Pay supported

A fair process,
built into every rental.

Both lenders and borrowers are protected. Here's exactly how disputes work — from filing to funds.

🔒

Lenders can claim

🔨
Damage Claim

Item returned in worse condition. Specify amount (capped at rental fee + deposit).

Non-Return

Item never returned. Can be filed any time after the rental period ends.

Late Return

Item returned past the agreed return date.

🛍️

Borrowers can claim

⚠️
Not As Described

Item condition or details didn't match the listing.

💳
Overcharged

Payment didn't match the agreed rental terms.

👤
Lender No-Show

Lender didn't show up for the pickup handoff.

Step-by-step process

Step 1 — File

Open a dispute

Select a dispute type, write a description (min 10 characters), and upload up to 4 photos as evidence. For damage claims, specify the amount you're requesting. Filing window: within 7 days of return.

Step 2 — Response (48 hrs)

Respondent replies

The other party has 48 hours to respond. They can Accept (auto-resolves in your favor), Counter offer (propose a different amount), or Decline (escalates to review). No response in 48 hours also escalates automatically.

Step 3 — Counter offer (if made)

You decide on the counter

If a counter offer is proposed, you can Accept — the dispute auto-resolves at the counter amount — or Decline, which escalates to organizer review.

Step 4 — Review (if escalated)

Community organizer reviews

A community organizer reviews both sides' evidence, descriptions, and history. They choose an outcome: claimant wins, respondent wins, or dismissed — with written resolution notes.

Resolution

Funds adjusted & released

Stripe moves money based on the outcome. Both parties can leave a final review.

How money moves

Payment outcomes

Claimant wins

Resolved amount captured from borrower's payment hold and transferred to lender via Stripe Connect. A 2% organizer fee is deducted from the resolved amount.

Respondent wins

Payment hold released. Full deposit refunded to the borrower automatically.

Dismissed

Same as respondent wins — hold released and deposit refunded to borrower.

Damage claim shortcut

When a lender confirms return and marks the item's condition as degraded, they're immediately prompted to file a damage claim — a dispute is created automatically with the damage amount pre-filled.

Key rules to know
Requested amount is always capped at rental fee + deposit
Each transaction can only have one active dispute at a time
Both parties can upload up to 4 photos each
Filing window: within 7 days of return (non-return: anytime after rental ends)
Stripe holds expire after ~7 days — expired holds require manual admin follow-up
Awaiting Response
Counter Offer Pending
Under Review
Resolved — Claimant
Resolved — Respondent
Dismissed
Expired — Manual Follow-up

Join your neighborhood.
Or start one.

BorrowHood is built around real local communities. Find your neighborhood, join it, and start sharing with the people around you.

🏘️ Find My Neighborhood
🔍

Join a neighborhood

Search for your neighborhood by name. BorrowHood uses your city to surface nearby communities — one tap to join.

🏗️

Create a neighborhood

Don't see yours listed? Create it with a name and description, then invite your neighbors to join.

📚

Community library

See every item available in your neighborhood at a glance — your own local sharing library.

👥

Member directory & settings

See who's in your community, check their ratings and badges, and invite new members.

Your neighborhood has
everything you need.

Join the BorrowHood beta in Upton, MA. Early members help shape the product and set the tone for their community.